Follow these 3 strategies to avoid fraud when using chatbots

Follow these 3 strategies to avoid fraud when using chatbots

Artificial intelligence (AI) technology chatbots can quickly answer various questions. And therefore, the number of chatbot users created by various organizations is increasing day by day. Taking advantage of this interest of users, a group of cyber criminals is stealing personal or important information through chatbots. They are also defrauding users by misleading them in various ways. Since AI technology is based, it is quite difficult to identify which chatbot is real or fake. And therefore, technology experts have advised to be careful about several things while exchanging messages with chatbots.

Caution in disclosing information

When using chatbots, you should refrain from disclosing personal or important information. Cybercriminals can use the information you provide to launch cyber attacks later. In this regard, cybersecurity expert Martin J. Kramer said, never share any sensitive information with chatbots. Sometimes, flight booking information or addresses may need to be given to chatbots of various organizations. In these cases, you can call the call center of the organizations as an alternative to chatbots. Never share your password or any other confidential information with chatbots. Even your personal thoughts and detailed information cannot be disclosed. Someone else can use this information, so stay safe.

Caution in money transactions

Currently, various businesses, including banks and insurance companies, are using AI chatbots to provide customer service. As a result, customers can easily find answers to various questions and get directions to solve problems. Not only that, retailers or fashion entrepreneurs have also added chatbots to their sites to make the shopping experience of customers more smooth and improved. These retail chatbots automatically work as virtual sales assistants. As a result, customers quickly buy their favorite products online. But cybercriminals are making money by creating fake chatbots in the name of various organizations. Therefore, in addition to not disclosing financial information in chatbots, one should refrain from making money transactions. In this regard, cybersecurity expert Simon Newman said that it is almost impossible to find the difference between a chatbot of an established organization and a chatbot used for crime. Therefore, customers should be careful. Be careful whether you are using the real website. Beware of fake websites.

Online Love

Online love-related or relationship fraud using different female or male names, known as romance scams, is increasing. And in this case, cybercriminals are mostly using AI chatbots. These chatbots imitate the way people communicate with others and deceive others. As a result, chatbots cannot be easily identified. However, if you get a quick answer to a question while messaging online, you should understand that it was sent by a chatbot. And therefore, if you are asked to ask for personal or financial information while messaging, you should avoid it.

Leave a Reply

Your email address will not be published. Required fields are marked *

Back To Top